Terms & Conditions

• Proof of identification may be requested upon delivery of your SUP board, kayak, bicycles and accessories. (E.g. driving licence, passport, photo ID, etc.)
• Minimum hire age of 12, all children to be supervised by an adult at all times.
• Equipment booked and paid for in advance is guaranteed and will be available.
• Please use equipment sensibly, with respect for others and the natural habitat and know your limitations.
• Anyone using equipment in a discourteous or unsafe manner while in possession of Raglan Hire Equipment will have the equipment repossessed with no refund of hire charges.
• Cycle helmets are provided free of charge, all cyclists are strongly advised to use them. No Helmet – No Hire.
• Life Jackets are provided free of change and must be used on the Kayaks. No Lift Jacket – No Hire.
• Leashes are provided free of charge for the SUP boards and must be used. No Leash – No Hire.
• Equipment should be locked to a permanent fixture whenever left unattended. Locks are provided free of charge. Theft of unlocked equipment, loss or damages will be the responsibility of the hirer and will be subject to a $200 - $1400 charge to cover the replacement of the equipment and or its accessories.
• All equipment must be returned to the place and time as agreed when booking the hire. We reserve the right to charge an additional $10 for late returns.
• Cancelled bookings - Less than 24 hours 50% refund.

In any adventure activity, there is an element of risk involved, you must follow our instructions and use the safety equipment provided at all times. You must release or indemnify Raglan Scenic Tours and our staff against any liability, resulting from your failure to follow our instructions.